At the Montana Governor Tourism Conference last April, we meet Penny Tushingham a representative of Brown & Bigelow promotional products.
As neighbor on the tradeshow floor we got acquinted with Penny and decided to order a line of mousepads for CleanPix. We had very specific requirements: the use of a textile surface for better mouse tracking, a soft feel under the hand and very thin rubberised backing to minimize shipping costs. Above all, we needed a well made and long lasting eco-friendly product.
The pads were custom fabricated and shipped to us quickly but the production had a small glitch. We called Penny right away to voice our concern. Without hesitation and no “mousing around”, Penny took our issue back to the manufacturer with the determination to insure that the CleanPix mousepads would be redone to be, let’s say, “clean as a whistle”. So we now have our bright and shiny mousepads back and we are very proud of them. We would like to thank Penny for her solid professionalism. It is when things go just so-slightly wrong that you can see what customer satisfaction and service is all about. Penny is our bar-none hero of the month when it comes to service and we commend her. Thanks Penny! and of course… if you need a promotional product, you contact her at 406-458-6110 or email at penny@theglobal.net. If you would like a happy CleanPix mousepad, call us!
This entry was posted on Monday, August 11th, 2008 at 7:24 pm and is filed under General, Tips and Comments. You can follow any responses to this entry through the RSS 2.0 feed.
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No mousing around!
As neighbor on the tradeshow floor we got acquinted with Penny and decided to order a line of mousepads for CleanPix. We had very specific requirements: the use of a textile surface for better mouse tracking, a soft feel under the hand and very thin rubberised backing to minimize shipping costs. Above all, we needed a well made and long lasting eco-friendly product.
The pads were custom fabricated and shipped to us quickly but the production had a small glitch. We called Penny right away to voice our concern. Without hesitation and no “mousing around”, Penny took our issue back to the manufacturer with the determination to insure that the CleanPix mousepads would be redone to be, let’s say, “clean as a whistle”. So we now have our bright and shiny mousepads back and we are very proud of them. We would like to thank Penny for her solid professionalism. It is when things go just so-slightly wrong that you can see what customer satisfaction and service is all about. Penny is our bar-none hero of the month when it comes to service and we commend her. Thanks Penny! and of course… if you need a promotional product, you contact her at 406-458-6110 or email at penny@theglobal.net. If you would like a happy CleanPix mousepad, call us!
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This entry was posted on Monday, August 11th, 2008 at 7:24 pm and is filed under General, Tips and Comments. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.